Terms & Conditions

Company information:


Josh Milner T/A FotoBoof

THIS AGREEMENT (hereafter “Agreement) is made and entered into by  Josh Milner T/A FotoBoof and {{client_name}} of {{client_address}} (hereafter “Client”) on {{current_date}} for {{service_name}} for the {{event_date}}. from {{event_start_time}} to {{event_end_time}}

Initial Payment, Fees and Cancellation Charges

An initial deposit payment of £75 of your total booking fee is required to secure your booking. This can be paid automatically through our online booking system, or your event date can be reserved for 7 days over the phone or online via our messaging services until we recieve payment by Card or BACS. The deposit you pay to secure your event is non-refundable and reflects the work we put into events prior to attending, and the bookings we will have missed by securing your date for you.

All cancellations must be made by contacting us. Once your event has been cancelled, your event date will immediately be available for other people to book. *Please note all refunds of monies paid will incur a fee to cover the transaction costs set in pleace by our 3rd party payment and booking system providers.

  • Cancellation 90 days or more before the event – refund of the full amount of the initial payment and/or other monies paid excluding the £75 deposit and any transactions fees*. 
  • Cancellation between 30 – 14 days of the event – refund of any monies paid, excluding the £75 deposit and transaction fees*.
  • Cancellation within 14 days of the event – refund of only 50% of the full booking cost excluding transaction fees*. At this point, it is usually too late for us to get another booking, and so we have lost out.

Full Payment

Full payment is required at least 7 days before your event. An invoice will be generated and e-mailed to you.

Venue, Access and Location

It is your responsibility to ensure you have provided the venues contact information, address, name, and postcode for our attendants to find you. We also require that the venue allows reasonable access for loading, and suitable parking once the booth and equipment has been unloaded. If parking for loading is restricted you will be liable for any fines that occur as a result and or time used seeking a suitable location. We cannot be held responsible for any errors or delays resulting from incorrect or missing address details.

Our Magic Mirror service can only go upstairs in a venue if a suitable lift is available, due to manual handling this can not be carried up any amount of stairs. 

The photobooths have the following dimensions, 300cm W x 300cm L x 270 cm H, when installed. An extra 30 cm is required in height during construction and an area of 400cm x 400cm. 

Events beyond our Control

{{business_name}} cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to, severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfill your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances our liability will be limited to the refunding all of monies paid.

Set-up of Services

We will arrive to set up approximately 60 minutes before the hire period is due to commence. If you require the booth to be set up earlier an idle time charge applies.

It is your responsibility to ensure that the venue has agreed for us to be in attendance at their venue and at the agreed time. This also includes ensuring that there is access to enter the venue, enough space and a wall to place the backdrop along with a power socket within 2 metres of where the services are to be. If there is insufficient space for us to set up you will still be charged the full hire amount.

It is your responsibility to inform us of any circumstances that may make setting up take longer, these may include but are not exhaustive to;  going upstairs, a long distance from unloading area to set-up area, restricted access. If we are not aware of these and the set-up takes longer than normal your hire period may be intruded into.

Hire Period

The hire period will be for a set period, typically three hours, but as specified in the booking form and as agreed by both parties before. In addition this will cover the 60 – 90 minute setup time and 30 – 60 minute pack down time. Use will commence at the agreed time and finish at the agreed time in the booking form unless due to technical difficulties on our behalf, when we provide the service for the set period once rectified.

If your event simply starts late or runs late, our period of hire will still be for the agreed period and times unless we agree to provide additional hours as per our additions or if this is our fault.

No Liability is accepted for:

  1. Loss of or damage to property belonging to or travelling with the members of any group. For example watches, jewellery, cameras or clothing.
  2. Personal injury or death of any participants however caused unless by proven negligence of {{business_name}}.

Termination of Hire

{{business_name}} will not tolerate any abuse or threatening behaviour to our employees. If this occurs {{business_name}} retain the right to terminate the hire, with no refund payable for hire time that has been cut short. We are providing a service to you , our staff should be treated with the respect they deserve.

{{business_name}} also retain the right to terminate a hire if they feel that any equipment or property belonging to {{business_name}} is in danger of being damaged or has been damaged due to unruly behaviour from you or your guest. We also reserve the right to refuse guests to participate in the activities if we feel they are too unruly.

In any instances where we feel there is a need to terminate the hire we will attempt to speak with you or the hosting venue first, if possible to try to resolve the matter before termination.

You will be fully responsible for any damages caused by you or any other attendees at the event to the booth or booth equipment howsoever caused, with the sole exclusion of {{business_name}} staff.

In the event of any damages caused by those present to property or equipment in use by {{business_name}}, you will be charged the full replacement cost and are liable to cost involved in termination of future events due to sourcing replacements.

Any damages must be reported to a member of {{business_name}} staff immediately.

Children Under 13

{{business_name}} will not allow children to participate in the hired service unattended and any children under 13 must be accompanied by a supervising adult at all times.

Damage to Equipment

Any millious damage to our equipement will be charged to the person(s) booking the event, this may include but is not limited to:

  • Equipment Replacement
  • Cost Orrcured due to a booth being damaged, i.e refunds of future events, fuel and staff time collecting replacement parts
  • Stolen Props

Digital Only / Drop Off Booths

Technology sometimes goes wrong, its very rare but usually we can fix almost any issue over the phone, it is the responsibility of the client to call us on our call out number provided via email before the event to have any issues resolved. On some occasions we may send a member of the team to fix the issue although this is unlikely.

Any refunds due to failure of our equipment will be done on a time lost basis as per the machine log and timestamped pictures, GIFs and boomerangs, the time lost will equate to a percentage of the booking and its that percentage what will be refunded, we will NOT refund any monies due to children under the age of 13 freezing the photo booth by not allowing the machine to process the output.

The section Damage to Equipment applies to Digital Only / Drop Off Booths